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Our shipping policy
FREE SHIPPING
TSHU handkerchiefs are made to travel the world with no limits, which is why shipping is free, worldwide—when you purchase for USD $35 or more through the online shop.
Orders are usually mailed within a week—and at the most within ten (10) business days.
STANDARD SHIPPING
This shipping option does not include tracking. Here are the shipping costs for this service:
- Canada: USD $3.25
- USA: USD $4.75
- Rest of the world: USD $5.25
Orders are usually mailed within a week—and at the most within ten (10) business days.
EXPRESS SHIPPING
If you’re in a hurry, you can pay a flat fee and we’ll put on our superhero gloves so your order can be mailed (with tracking when available) within two (2) business days!
Please note: the delivery time remains similar than that of regular shipments, the only difference is that we ship your order faster and you get a tracking number for your shipment. If you have any questions at all about this express option or if you need your handkerchief by a specific date, please don’t hesitate to write me via the online chat or our contact page. I’ll answer quickly, I promise!
Here are the costs for this service:
- Canada: USD 12
- USA: USD 25
- Rest of the world: USD 35
SHIPPING DELAYS
All our handkerchiefs are mailed from Canada. In general, your order will take about 3 to 6 business days to arrive in Canada, 4 to 7 business days in the United States and 5 to 8 business days in the rest of the world, unless there is an unforeseen problem at customs—which is unfortunately out of our control.
Please note that we make sure to include all required declarations for international shipments to minimize any possible delays!
Also note that extra customs fees can be charged to you upon delivery of your package… Unfortunately at this time, I cannot anticipate these for you, but I am working hard to find a solution so there are no surprises upon arrival!
Oh - and you might want to know that during the holidays, your package can take a little longer to arrive. Thankfully, it’s not usually the case!
POSTAL SERVICES
All packages are mailed through local postal services (Postes Canada, then transferred to your local postal service) in an envelope that fits in most mailboxes.
Our return or exchange policy
YOUR SATISFACTION IS GUARANTEED
If, within 14 days of receiving your order, you discover a defect in your product, or if you are disappointed with your purchase for any reason, please write to me! As there are intimate things going on between you and your handkerchief, I unfortunately won’t be able to take it back, but your happiness matters to me (for real!), so I promise to find a solution to make sure you’re delighted with your order.
CHOOSING THE RIGHT HANDKERCHIEF
And if you’re unsure about what handkerchief is best suited to your needs before making your purchase, we’re here to help – via chat, email or even by phone! Don’t be shy.